Terms and Conditions

Welcome to Bacolod Noblin Flowershop!
By using our website and services, you agree to the following terms and conditions. Please read them carefully before placing any order or using our site.

1. General Information

Bacolod Noblin Flowershop operates as an online and physical flower shop based in Bacolod City, Philippines. Our website allows customers to browse, order, and arrange delivery of flowers and related products. By accessing this site, you agree to comply with these terms, all applicable laws, and any additional policies posted on our website.

2. Orders and Payments

• All orders placed through our website are subject to acceptance and availability.

• Prices are shown in Philippine Pesos (PHP) and may change without prior notice.

• Payments must be made in full at the time of order using our accepted payment methods (GCash, bank transfer, or credit/debit card where available).

• Once an order is confirmed and paid, it cannot be canceled. However, modifications may be accommodated if requested in advance and subject to approval.

3. Delivery Policy

• Deliveries are available within Bacolod City and nearby areas.

• Same-day delivery orders must be placed before our daily cutoff time (as stated on our website).

• Delivery times are approximate and may vary due to traffic, weather, or recipient availability.

• If the recipient is unavailable during delivery, the item may be left with an authorized representative, reception area, or security guard unless specified otherwise.

4. Substitution Policy

Due to seasonal availability or supply limitations, certain flowers or materials may not be available.

• In such cases, Bacolod Noblin Flowershop reserves the right to substitute with items of equal or greater value while maintaining the overall design and theme of the arrangement.

• We always ensure that substitutions are made with the highest quality and closest possible match.

5. Refunds and Returns

• All sales are final once delivered.

• Refunds or replacements will only be considered if the product delivered is damaged, incorrect, or of poor quality upon receipt.

• Claims must be reported within 24 hours of delivery, with clear photo evidence sent to our customer service team.

6. Product Images and Descriptions

Photos shown on our website are for illustration purposes only.

• Actual arrangements may vary slightly in color, size, or flower variety depending on availability and season.

• We do our best to represent our products accurately and transparently.

7. Privacy Policy

We value your privacy. All personal information collected during order processing is used solely for transaction, delivery, and customer service purposes.
We do not sell, rent, or share your information with third parties, except when required by law.

8. Intellectual Property

All content on this website—including logos, product images, text, and design—is the property of Bacolod Noblin Flowershop and may not be copied, reproduced, or distributed without permission.

9. Limitation of Liability

Bacolod Noblin Flowershop is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or services. Our total liability shall not exceed the value of the order placed.

10. Changes to Terms

We may update these Terms and Conditions at any time without prior notice. Continued use of our website after such changes constitutes acceptance of the revised terms.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:
📞 0968 743 7887
📧 [email protected]
📍 Father Ferrero Street Barangay 12 Cacolod Cack of Bay Center, Bacolod CIty, Philippines